True Talk Africa Privacy Policy

True Talk Africa CIC is a community interest company registered with Companies House (Companies House Registration No: 11959149).

True Talk Africa CIC is committed to protecting individual privacy by carefully looking after any personal information that you share with us. In this privacy policy we set out how True Talk Africa CIC uses, and protects, any personal information or data that you give to us, as well as your rights in relation to your personal data.

If you have any concerns or questions about how we use personal information, please contact us at and we will respond as quickly as we can. You can access all pages on our website without telling us who you are and without revealing any personal information. We collect anonymous data including the browser’s visitor use, what time the site was visited, and which pages are most viewed. This enables us to evaluate the site and work to improve it.

True Talk Africa CIC takes the security of your personal data very seriously. When you give True Talk Africa CIC personal information, we do all we can to ensure that it is treated securely. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of your data transmitted to our site and hence, any transaction is at your own risk. Once we have received your information, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

True Talk Africa CIC must comply with the applicable law and this may mean that we are compelled to disclose some or all of your personal information if legally requested to do so. True Talk Africa CIC can only use or process your personal data for a specific purpose or purposes. We can only retain your personal data for as long as is necessary for that purpose or purposes and will then securely destroy it. We are committed to keeping our records up to date. True Talk Africa CIC will never release or share or sell your information to anyone outside True Talk Africa CIC unless you agree to us doing so.

You can ask True Talk Africa CIC to amend the personal data we hold for you and your preferences for how we communicate with you at any time. We will endeavour to amend our records within 2 weeks of you contacting us. This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

How do we collect information from you?

‘Personal data’ is any information relating to an identifiable person. True Talk Africa CIC obtains information about you when you contact us via phone, in person, by email, referrals and when you use our website. Any information we collect, and store may be accessed by our staff, to enable us to effectively communicate with you.

What type of information is collected from you?

The personal information we collect might include: your name, address, telephone number, email address, names of family members, information you provide to help us monitor equal opportunities, this can be personal data (or “sensitive data”) such as your gender, nationality and racial or ethnic origin, disability, sexual orientation, faith, educational attainment and carer responsibilities. Other information about you, that is otherwise lawfully obtained, including images from True Talk Africa CIC events, quotes, and social impact information.


We use and process data in the following specific ways:

Supporters and Donors 

True Talk Africa CIC relies on donations to support our work. To process individual donations, we collect and process your name, contact details, and information about the donation and any Gift Aid. This is based on the legal basis of pursuing our legitimate interests of receiving donations to support our work. If you would like to receive updates about our work, we will use your contact details to communicate with you, in the format that you choose. This processing and contact is based on your consent. You can unsubscribe from electronic communications at any time. We will not place you under undue pressure to support us. If we get things wrong, please let us know and we will take on board your views and endeavour to improve our communication in the future. We want to improve how we talk to you and the information we provide. We may send out selected information that we think may be particularly appropriate to you, based on an understanding of the data that we hold about you.

Subscribers to our bulletins and newsletters

Provided that you confirm your consent to us contacting you, we will keep you up to date with our plans, updates, activities and appeals. If you would like to receive updates about our work, we will use the contact details which you provide to us to communicate with you, in the format that you choose. This processing and contact is based on your consent. You can unsubscribe from electronic communications at any time.

Employees and other colleagues

When you apply to work for us, as an employee, a trustee or as a volunteer to provide our services, we collect information as part of the application and assessment procedure including your name, contact details, and experience, and we may ask for references and criminal record information. When you work with us we will continue to process your personal data in order to manage our relationship with you. This processing is based on the legal basis of it being necessary for your employment contract or for pursuing our legitimate interests of managing our professional relationship and protecting the people we provide services to. If you wish to update the purposes for which we process your data you can do so by contacting us at: We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us You have the right to ask for a copy of the information True Talk Africa CIC holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. We take steps to store your data securely including to ensure that only certain personnel with password protected authentication can access personal data for the purposes set out on section on ‘How is your information used’. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

16 or Under

We are committed to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this policy under regular review. This policy is dated 12th November 2020.


What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore, it is recommended that you do not disable cookies.

Third Party Cookies

In some special cases we use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Embedded content

Some of the content on our site is provided by third parties. This includes but is not limited to: YouTube. When you visit a page containing content from one of these sites a cookie may be set. We do not have any control over these cookies and you should check the relevant third party website for more information about these. This policy is effective from 12th November 20